SHIPPING METHOD

We ship to Worldwide ~ both includes USA, Europe and International (International shipping apply to major area only, some country may required up to 3 weeks of shipping time, please email us at postmaster@hkebeads.com for confirmation). All orders will be shipped within 5 business days after confirmation of your order. If for any reason there is a delay with your order, we will email you to let you know as soon as possible. Also, we will email you when your order send out.

We mail out the packages from Monday to Friday. (Except Public Holidays)

How do we ship

All orders are shipped from Hong Kong via Hong Kong Parcel Post by Airmail. Shipping Times vary depending on where the package is going and how it is being shipped.

Major Cities: around 7-10 days. International Cities: around 12 - 14 days.

Rate

* Approx. 5 - 10 business days, Unregistered Airmail.

So ~ " If you buy 5 items of beads, Shipping & Handling charge is

US$ 2.00 + US$0.10 x 5 = US$3.00

BUY MORE, SAVE MORE!

Shipping & Insuring Solution

Unregistered International Air Mail

We normally ship via UNregistered International Airmail. It does NOT have a tracking number. It is not possible to track in the event of a lost package.

HKeBeads is not responsible for any lost package using this shipping method.

Registered International Air Mail

Registered Airmail has a tracking number and requires a signature to receive the package at the delivery address. Currently we ship order for those amount over US$100 via registered airmail at NO extra charge.

Others Shipping & Insurance Method

We will add other shipping & insuring method as an option soon. If you decide to use any kind of shipping or insurance method, please email us!

Insufficient or Incorrect Addresses

We have automated system that prints your package label from the data you enter the shopping cart. We are not responsible for late or lost packages that result from an insufficient or incorrect address. If the package is returned to us and you desire to have it re-shipped, you will be charged for the additional shipping charge. If you decide not to have the package re-shipped, you will be refunded for the product amount only (because the shipping charge has already been paid to the shipping carrier). Please review your email confirmation as soon you receive it to make sure the address is correct and updated. You may email us to advise us of an address correction before we ship.

Lost Package

After the package has been identify as lost (registered air mail need around 2 months), we will refund the whole order excluding shipping.

RETURNS POLICY

We know how much you value your time for beading , and we stand behind every product we sell. If you are dissatisfied with any item, please return it in its original condition along with a copy of your invoice within 30 days for a refund or exchange. We will refund the amount you paid minus the shipping charges, insurance and any special discount when purchase. Please see below for instructions: ~

• All sales come with 30 days warranty unless advertised differently. If the item you have ordered is defective, email us within the warranty period and we will replace the defective item for you with a new item. In the event that a suitable replacement is not available, a refund will be issued in the form of the original payment method. Buyers are responsible for all return shipping charges.
• All returns must be authorized in advance & the RMA number must be clearly marked on the outside of the shipping carton/pack.
• For replacement, buyer must be returned within 30 days of receipt and in the original packaging accompanied with bill of sale.
• Returned items must be unused and undamaged. We carefully inspect returned items upon receipt. If a package is damaged or tampered within shipment, please return the whole package to us with your packaging.
• Buyers should be careful to prevent any losses or damages in transit. Please note the name, address of the sender and return item details must be clearly given.
• Absolutely no walk-in return/replacement service will be accepted.
• A refund may be issued if replacement is not available. " Pick up service is not available for return buyer .
• All defective products will be replaced within the appropriate warranty period.
• To receive your full refund, the free gifts must be returned. If you do not return these gifts, cost will be deducted from your refund.

Non-Refundable Items

Any items that are defaced or physically damaged by end-users.

Need more information

Please email us if you want any more information.